Dabbawalas

Mumbai’s lunch box delivery system has been canonized in the recent hit movie The Lunchbox and reviewed as a Harvard Business School Case study for its incredibly low error rate. Every workday, more than 20,000 hot, homemade lunches are delivered to offices around the vast financial capital by approximately 5,000 dabbawalas (which translates to “those who carry a box”). With a complex coding and sorting system, the error rate is said to be as low as one mistake in 6 million. To see the sorting in action, it is necessary to go to the central pick-up area near the train station (Churchgate or Victoria) between 11:30 and noon. Contact the Indagare Bookings Team to arrange for a city tour, which includes a visit.