Careers

Position Overview:

Reporting to the Chief Operating Officer, the Operations Manager-Group Trips will lead a team of travel operations professionals in order to plan and execute all aspects of our Insider Journeys (group trips) taken by Indagare’s high-end, sophisticated clients. The position requires a strong service focus and excellent organization in order to manage a yearly calendar of 40 or more trips and the details of many clients’ individual itineraries.

What You’ll Do:

• Partner closely with Director of Group Trips and in-house destination experts in development and refinement of trip itineraries
• Partner with suppliers and local partner to finalize pricing and logistics
• Oversee the execution of Insider Journeys and other group trips in their entirety. Partner with the Director of Group Trips to ensure quality and consistency of service delivery.
• Manage a team of three or more. Motivate, coach and develop team members to help them reach their potential; grow independent performers.
• Using the Insider Journeys standard operating procedures as a baseline, build and refine systems, policies and procedure to ensure maximum efficiency and seamless customer experience
• Create schedules and timelines in partnership with Director of Group Trips
• Assist in logical execution of the product when needed and collaborate with other team members in the Group Trips department
• Actively follow product inventory and work with Group Trips members in sales and operations to execute on deadlines
• Provide regular, ongoing constructive feedback and coaching to team members
• Spend time on the phone with customers as needed and work closely with direct reports to bring a positive resolution to any customer issues or complaints
• Play an active role in budget, talent planning and strategy in partnership with the Director of Group Trips
• Work with accounting department and Director of Group Trips to help manage department’s P&L in order to achieve top line and profitability targets
• In partnership with the Director of Group Trips, work with like-minded affinity groups to help develop and refine trips curated to the specific interests of the group.
• Represent Group Trips Department and Indagare Travel at supplier meetings and on familiarization trips as needed
• Establish strong relationships with cross functional partners and destination experts in creative, content, marketing and membership, finance and bookings departments in order to ensure development of highest quality product

What You’ll Bring:

• Detail oriented with excellent project management and organizational skills that empower you to work well under tight deadlines.
• Is a systems thinker who relishes developing and improving upon internal processes to achieve efficiencies and consistency.
• Proven ability to manage a team with hands-on coaching to motivate and develop high performers. At least 2 years of management experience.
• Excellent verbal and written communications skills are essential
• Must have a passion for travel. Experience in the travel industry is a plus.
• Is obsessed with customer service and hospitality, goes the extra mile to create magical experiences.
• Has a Bachelor’s degree and at least 2-3 years’ experience in communicating and engaging with clients with a preferred background in hospitality or event planning.
• Has a positive attitude and is solutions-centric.
• Has a passion for number and analytics
• Thrives in a fast-paced, dynamic, entrepreneurial environment and possesses an innate standard of excellence.
• Ability to effectively set key performance indicators and assess individual performance
• Must be proficient in Microsoft Office (Word, Excel, PowerPoint). Additional knowledge of Trello, Slack, NetSuite, Acrobat, WordPress, InDesign, and Photoshop preferred.
• Experience with customer relationship management software (Salesforce experience highly preferred)
• Ability to work off hours(evenings and weekends) as needed

About You:

• A collaborative and proactive approach to problem solving; a team leader who can positively and productively impact both strategic and tactical initiatives
• Excellent judgment and creative problem solving skills, including negotiation and conflict resolution, consensus building skills
• Excellent creative hands on problem solver; ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

About Indagare

Indagare is a members-only, boutique travel-planning company that offers curated content, customized trip-planning and group trips around passion points. We partner with our members to design a personalized roadmap for their lifetime of journeys and handpick experiences perfectly suited to their preferences. Through our global network of partners, guides and tastemakers, we deliver real-time, honest intel and unlock behind-the-scenes access and exclusive perks that they won’t find anywhere else. Founded by top travel expert Melissa Biggs Bradley, Indagare leverages its global network of guides, tastemakers, influencers and content curators to create extraordinary experiences and bespoke trips for its community of passionate travelers across digital, social, print and partnerships. Our mission is to inspire and empower people to change their lives through travel.

www.indagare.com | @indagaretravel | #howyoutravelmatters

Why You Should Join

The Indagare team is the heart and soul of our company. We are committed to a culture that values a generosity of spirit and believes deeply in the power of being kind: to ourselves, our colleagues, our suppliers and our clients. We believe that travel broadens the mind and enriches the soul.

Apply Now!

Position Overview

Indagare is seeking Travel Operations Assistants to join our Bookings team. Our Travel Operations staff support a Trip Designer partner, working closely with them to manage the logistical and operational needs of all trip-planning activities that enable our members to discover authentic experiences and make remarkable journeys.

What You’ll Do

• Ensure all-important details are gathered to put together a trip itinerary. This includes:
  • Corresponding by phone and/or email with hotels and other suppliers (tour guides, ground operators, etc.) to check rates and availability
  • Making and confirming reservations and services
  • Creating and editing detailed trip itineraries
• Establish strong relationships with travel partners and destination experts
• Expand your knowledge of the travel industry and destinations via Indagare training to grow into a Trip Designer or Operations Lead role
• This position is currently remote and can be based anywhere in the United States

What You’ll Bring

• Bachelor’s degree
• 1+ years of full-time professional experience preferred
• A passion for travel planning and a strong desire in growing into a travel specialist
• A natural ability to deliver excellent customer service in line with our hospitality ethos
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
• Excellent attention to detail and follow-through
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
• Positive and collaborative attitude
• Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce and Zoom experience preferred

About Indagare

Indagare is a luxury, membership-based travel company with robust online editorial content and a boutique, in-house travel agency. We are a dynamic, entrepreneurial, high-performance company and have been named to the Inc. 5000 list of the fastest growing private companies in the U.S. Our mission at Indagare is to inspire and empower people to change their lives through travel.

Why You Should Join

The Indagare team is the heart and soul of our company. We are committed to a culture that values a generosity of spirit and believes deeply in the power of being kind: to ourselves, our colleagues, our suppliers and our clients. We believe that travel broadens the mind and enriches the soul.

At Indagare, we care about our team members. That’s why, as part of our total rewards package, we offer competitive compensation and a comprehensive benefits package. Our benefits offerings include medical, dental, and vision coverage, Flexible Spending Accounts, life insurance and disability coverage, commuter benefits, a retirement-savings plan, and paid time off (vacation, personal, holidays, and sick days).

Indagare Travel is an equal opportunity employer. This means we affirmatively prohibit discrimination and harassment of any type and we ensure that equal employment opportunities are afforded to all applicants and employees alike without regard to race, color, religion, sex (including pregnancy), gender, national origin, sexual orientation, domestic partnership status/civil union status, marital status, age, disability, genetic information, veteran status, lawful use of any product when not at work, observance of Sabbath, political activities, domestic violence victim status, criminal accusation, use of service dog or any other protected class.

Indagare Travel is committed to conforming to not just the letter but also the spirit of all applicable laws and regulations regarding equal employment for all. Our policy of equal employment opportunity and anti-discrimination applies to all aspects of the relationship between Indagare Travel, and its applicants and employees.

Apply Now!