FAQ

FAQ

What is Indagare?

We are a members-only boutique travel company that brings together curated content, an engaged and connected network from all over the world, and the ability to book customized travel with experts. The unique filter we apply to our trip planning ensures our members experience remarkable trips they cannot plan or dream of on their own.

Why should I join Indagare?

Indagare designs personalized journeys for its members, offering unique access to places, guides, and upgrades. When you join our travel community, you’ll benefit from our exceptional service and preferred partnerships with top hotels and travel suppliers. You’ll gain access to customized itinerary planning with experts who specialize in giving nuanced travel context to ensure that you have memorable travel experiences, as well as curated content, VIP amenities and partner perks and invitations to Insider Journeys and exclusive member events. Learn more about our membership benefits, or call 212-988-2611.

How much does an annual membership cost and what does it include?

Our membership pricing is as follows: Tier 3: $395, Tier 2: $825, Tier 1: $1,775. The tiers are tailored to your travel needs and support our ability to provide you with the best service and access to our team’s expert travel knowledge. Learn more about the benefits of each membership option and take our quiz to find out which tier is best for you.

We also offer an introductory membership for couples seeking a perfectly tailor-made honeymoon. Our Honeymoon Membership includes all the benefits of Tier 2 for $375 and makes for a thoughtful wedding or engagement gift.

What types of trips can Indagare help me plan?

We are a one-stop travel resource for all your trip planning needs. We approach each trip–whether it’s a weekend in New Orleans or a honeymoon in South Africa–as an opportunity to introduce you to destinations and experiences that are suited to your taste. Trips include, but are not limited to: family, romance, long weekend, adventure, once-in-a-lifetime, honeymoons, sabbaticals and celebrations.

 

What is the benefit of booking my hotels through Indagare?

You will receive preferred rates and VIP amenities at hundreds of hotels and resorts around the world. You’ll gain access to special partner promotions, hotel benefit programs (Indagare Plus, Four Seasons Preferred, and Amex Centurion & Platinum), complimentary breakfasts, room upgrades, and more. We work with hotels directly to find you the best rate, promotion or package.

Why are your rates sometimes higher than those I find on other websites?

Some online rates do not include taxes or city fees or require pre-payment and have strict cancellations terms. Additionally, some booking websites such as Expedia, Orbitz, etc., buy blocks of rooms from the hotels, often the least desirable rooms, and do not offer VIP amenities, which is why their rates may be lower than ours in some cases. If you ever find a rate that is lower than one we quote, let us know and we should be able to match it.

What if there is no availability for the hotel or resort that I want to book?

If we are unable to secure a reservation at your preferred hotel, we will advocate on your behalf and leverage our powerful relationships to prioritize you on the waitlist. Given the strength of our community, we are frequently able to succeed in these situations. In the meantime, our Trip Designers will research alternative, comparable hotel options or propose other destinations.

Can Indagare help me with all aspects of my trip?

Yes, our Trip Designers can plan complete itineraries, including hotel reservations, touring, special experiences, restaurant reservations, transfers and more, for our Tier 1 and Tier 2 members when they book hotels through Indagare. We also book yacht charters and villas with complete itineraries. Your Trip Designer will check in with you to make sure your itinerary is running smoothly during your trip. If you are a Tier 3 member and would like to see what our trip planning services are like, please contact our membership team at membership@indagare.com or 212-988-2611.

Do I need to book my hotels through Indagare in order to work with you?

Yes, in order to plan itineraries, we require that our members book their hotels through Indagare. This allows us to provide a holistic experience to you, apply our VIP amenities to your hotel stay and keep all trip details organized. Should anything go wrong on the ground, our strong relationships with our partners will help us have the agility to make requested changes. If you have already booked your hotels, we might be able to take them over. Contact our membership team at membership@indagare.com at 212-988-2611 to discuss further.

Do I always work with the same Trip Designer?

If you join as a Tier 1 or Tier 2 member, we will take care pair you with a Trip Designer who will be a good fit for your needs, such as someone who has recently scouted or is an expert in your desired destination. If you like working with your original trip designer, you may stay with them but if you would prefer to try a different designer, we can make a change. We want to make sure that you are working with someone with whom you have a strong rapport. For all travel, whether you work with one or multiple Trip Designers, you will benefit from the entire team’s collective intelligence.

If I am a last-minute planner, can Indagare help me?

Yes, however, we are better able to secure our top guides and hotels with ample lead time. Given the labor-intensive nature of last-minute requests, during busy travel months such as December and June, we ask our members to pay a US$500 deposit on trips requested within six weeks of departure. Deposits will be applied to the trip upon booking.

Can Indagare book travel with my rewards points from my preferred hotel groups?

Unfortunately we cannot book with hotel points.  However, your Indagare booking can earn you points with your preferred hotel group.

Can you help me book flights?

Yes, we have an in-house flight department that works hand-in-hand with our Trip Designers to book your airline travel. Our flight partners allow us to secure competitive airfare with numerous airlines and optimize your route. We book everything from business travel to private jets and charters. There is a $75/person flight booking or a $250/person flight booking fee when using airline points or miles.

After I plan my first itinerary included in the Tier 2 membership, can I book more trips?

Yes, your Trip Designer will help you plan more trips. After the first trip, your next itinerary is priced starting at $250 based on your number of travel days, number of travelers, level of complexity and lead time. Should you have multiple trips in mind, you might consider upgrading to the Tier 1 membership, which includes unlimited trip planning services.

How do complimentary membership upgrades work?

Your complimentary membership upgrade is earned based on your spend on Indagare-booked hotels and touring between your membership start date and end date. For example, if you renewed on May 1, 2018 and spent $50,000 on hotels and touring before May 1, 2019, you will be automatically upgraded on a complimentary basis to Tier 1 for the remainder of your membership year. To inquire about your current travel spend, contact membership at membership@indagare.com or 212-988-2611.

What does Tier 1 unlimited customized trip planning entail?

Our Tier 1 members work with their dedicated Trip Designer to plan all of their travel, from a weekend in Paris to a month-long sabbatical. Trip planning is unlimited as long as members book hotels within our portfolio.

Can other family members use my membership?

As a member, you can create five separate logins for your immediate family to gain access to our premium content and online bookings engine. Any adults over the age of 21 seeking our itinerary planning services by our Trip Designers, however, must sign up for an individual Tier 1 or Tier 2 membership.

If I want my friends to join my Indagare trip, do all participants need to be members?

No, as long as you, the member, are the only point of contact during the trip planning process and the participants follow the same itinerary, we are happy to book your friends’ travel. Should your friends want to arrange for separate activities or itineraries, we ask that they join under their own membership. Depending on the complexity of the arrangements, there may be an additional group fee, which we will discuss at the time of inquiry.

Do you offer group trips?

Indagare brings people together on life-changing group trips called Insider Journeys. These are group trips crafted by Indagare experts around different passion points, and feature esteemed partners and collaborators including Architectural Digest, Design Miami, Elizabeth Lesser (founder of the Omega Institute), and more.

How can I contact you?

Our offices are open Monday-Friday, 9am – 6pm EST. If you need assistance after hours, our on call team is reachable by email: bookings@indagare.comWe also have a 24-hour number for flight assistance: 888-625-8687.

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